Shipping policy

Shipping Policy

This Shipping Policy explains how orders from Slō are shipped, delivered, and tracked when you shop with us. We use ShipBlu as our official logistics partner — a technology-driven e-commerce delivery provider operating throughout Egypt.

1. Processing Your Order

Once your order is confirmed, we prepare it for pickup. Preparation usually takes 1–2 business days (could be slightly longer during peak times). After that, the order is handed over to ShipBlu for delivery.

2. Delivery & Estimated Timeframes

ShipBlu delivers orders nationwide, with typical delivery times as follows:

  • Major cities (Cairo, Giza, Alexandria): 1–3 business days

  • Other governorates: 2–5 business days

These are estimates. Actual delivery may vary due to high demand, holidays, weather, or logistical delays beyond our control.

3. Shipping Fees

Shipping costs depend on your delivery location, package size, and the delivery speed you choose. These fees are shown clearly at checkout before you complete your purchase.

4. Real-Time Tracking

After your order is shipped, you’ll receive a tracking ID. ShipBlu provides real-time tracking through:

  • A tracking page on ShipBlu’s site

  • The myBlu app (customers can see live updates using their phone number registered with Slō).

5. Delivery Attempts & Failed Deliveries

ShipBlu will attempt delivery up to three times. If they can’t reach the delivery address after multiple attempts, your order may be returned to our team. In that case, we will contact you for redelivery arrangements — additional shipping fees may apply.

6. Responsibility After Pickup

Once your order is picked up by ShipBlu, delivery responsibility transfers to them. Slō is not liable for delays caused by the courier, incorrect address details, or force-majeure events (like strikes, weather, or traffic disruptions). Confirm your shipping address carefully before checkout.

7. Address & Contact Updates

If your shipping address or phone number is incorrect, ShipBlu may contact you for clarification. If they cannot reach you, delivery may be delayed or fail. Customers should contact Slō support to update delivery details before shipment pickup.

8. Lost or Damaged Packages

In the rare event of a lost or damaged shipment, contact Slō support with your order number and photos (if applicable). We’ll work with ShipBlu to resolve the issue as quickly as possible.

9. Customer Service Contacts

If you need help with your delivery or tracking, you can reach out to: